FAQ – General

General

What is the leaderboard system used in classes?

Performance software displays each riders Power and Cadence (RPM) in real time on the screens for all riders to view. You may opt out of displaying this data if you wish.

Riders are allocated a position on a leaderboard, based on either KJ output or watts/kg, relative to other riders in the class.

Your position on the leader board may change during an interval or during a entire class.

If you have, even a slight, competitive nature, the numbers will motivate you!. Competing against  yourself and your own previous performances or someone is in the class.

Instantly see your performance and celebrate hitting your personal milestones.

Using our software, receive emailed  ride stats after your done and track your sessions over time to see how far you have come!

More information can be found here: https://www.spivi.com/spivi_studio/

Do I need cycling shoes?

Richmond – bring your own or rent our shoes for $1 ( sizes 37 – 48)

Cleats required are SPD (mountain bike)

Runners can also be used on the blue (Stages) bikes

What are the power meter number of the bikes?

Do the studios have shower and bathroom facilities?

We have change room and bathroom facilities, however no shower facilities

We recommend using Richmond Aquatic Centre for showering – cost @ $4.10 for a casual use

What is the cancellation window on classes?

You can cancel a class up to 2 hours before the class start time.

What happens if I am late for class?

We know stuff happens – sometimes completely out of your control – but late entry disturbs the teacher and the other students, and missing the warm up could increase your risk of injury. Missed booked classes will incur a fee to the value of the booked ride.

Please arrive a few minutes prior to scheduled class starting times.

What happens if I am Waitlisted for a class?

If you are successful in getting off a waitlist into a class, you will be emailed as soon as the reservation availability occurs

Currently, the only option for notification is via email.

If we have someone on standby for a spot in a class and you’re not at the session at the start time you’ll lose your spot and they’ll be put in the class.

How do I see what classes I've asked to be notified about?

You can see all the classes you’ve booked to be notified about on your dashboard and can cancel the notification at any time.

What happens if I cancel outside of the 2 hour window?

If you have a 5, 10 or 20 class or drop in pass: a class will be deducted from the pass.

If you have a membership or Intro Pass: you’ll be charged a $25 ‘no-show’ fee.