Submit a request via our contact page.
FAQ – Passes & Memberships
PASSES & MEMBERSHIP
How does billing work?
Membership payments are direct-debited from your account on a monthly schedule from the day you sign up, or you can nominate a date that syncs with your pay cycle. Your account will automatically renew until you notify us to cancel the contract. Seven days’ notice is required.
Can I pause my membership?
Yes. Please put in a suspension request via the contact form.
Memberships suspensions require 7 days notice for any suspensions. The minimum suspension term is 7 days, and the maximum suspension is 56 days annually. In the first 16 weeks of your membership, the maximum suspension term is 14 days.
Can I cancel my membership?
Yes.
What does automatic top-up mean?
Automatic top-up means that when you run through your class pass, our system automatically stocks you back up with five or ten classes, depending on your preference.
Do you offer discounts for family members?
Yes. For a family membership each family member will receive 10% off the cost of the membership payment. The discount applies to immediate family living in the same household and requires a four month commitment.