FAQ – New Students
New Students
Where is the studio located?
I’ve never done a spin class before. Which class should I take?
How do I get to the studio and can I park?
Our studios are close to public transport. Free 2hour parking in available on surrounding streets, metered parking is available on Bridge Rd.
Do I have to book into class?
You can check the timetable and book into class online up to an hour before class begins.
You will also need to book a bike to use for the class ( this is how the leaderboard system knows your rider profile). You will be prompted to do this upon booking into a class.
You can also book using MindBody however bike choice is not supported. Please be aware that you will be charged a no-show fee if you fail to attend.
Can I use my Intro Pass at the studio?
Yes
What should I wear to a spin class?
What ever you feel comfortable wearing. Most riders wear padded cycling knicks (for comfort) but the option is yours.
If you are wearing leggins or exercise shorts, we recommend using a seat cushion – they are found in the basked on the instructor stage.
What should I bring to a spin class?
Water bottle – we have a chilled water fountain for refilling bottles
You will sweat! Please bring a sweat towel .
Your good vibes and lots of energy 🙂
What do I do when I get to the studio?
Richmond – Enter via Bridge Rd, Say hello to your instructor, tell them your full name and let them know that it’s your first time at the studio so they can show you around and make your feel comfortable.
Where do I put my belongings while I spin?
Richmond – Please store your belongings in a secure locker in the change rooms or in the storage cubes.
Theft is an extremely uncommon practice in the cycle collective community, so you can be very confident your belongings are always safe!
When does my Intro Pass start?
Your Intro Pass will activate on your first class booking and is valid for 10 days. Please note: we are unable to suspend/hold or extend the Intro Pass.
What happens at the end of my Intro Pass?
Check out our other Ride Pack or Membership options. If you would like some more advice send us a message via the contact us page.
Do instructors assist with bike set up and zone card choice?
Yes, all our instructors are skilled at visual indoor bike fitting and will ask you a few questions about any injuries / contra-indicators that may affect the bike set up
All instructors will discuss your current fitness level and exercise regieme and recommend the right zone card to use within the sessions
How do I remember my bike set up so I fit the bike correctly each time i ride?
After your sessions, just ask the instructor for a “Bike Set Up” card – record your seat and handle bar settings, so you will be ready for your next ride.
We recommend taking a photo of the “Set Up” card for easy reference. “Bike Set Up Cards” can be found a the front of the studio, near the bike wipes
How do i get my PTP test done to create my personalized zone card?
PTP Testing sessions are scheduled on the timetable – they run 1 x per month per studio.
You will need a testing credit to book into these sessions. Testing sessions are 20 mins and testing credits cost $20
Can I gift an Intro Pass or Class Pass to someone else?
Yes! Just pop into the studio and we can help you out or email us HERE
Can I buy or use a Gift Card?
Yes! You can buy gift cards
Here are the links
Can I participate in spin classes if I am injured?
Yes – infact on-bike rehab is beneficial for many injuries. Whether this is remaining fit whilst an injury heals or strengthening via non-impact exercise. Depending on the type of injury. You may need a referral from your specialist/ physio etc. Advise the instructor prior to the session so ensure your personalized bike set up
Can I spin or train on indoor bikes while I am pregnant?
Yes. If you have had no complications and have been given the ok from your doctor you are welcome to ride. Please tell the class instructor at the beginning of each session of your pregnancy and if you have any physical or physiological requirements. Over time your bike set up will need to be adjusted to for comfort. Please be mindful of your heart rate an effort levels and it recommended not to participate in Green classes in the later terms of your pregnancy.
Can I bring my children to the studio?
Yes. Children are however the responsibility of the parent or guardian. In both studios there is a communal seating area the children may sit at during the spin/indoor bike sessions .Teenagers aged 14-17 are welcome to attend class if accompanied by an adult ( no concession rates apply – no child pricing is available).
Do you have child-minding facilities?
No.
Can I claim back my spin/ indoor cycling sessions from my health fund?
It depends on your Health Fund but most likely not
Cycle Collective is happy to provide invoices for membership and pass payments. These invoices will display your pass/membership purchase, dates of purchase and value of purchase. The invoice will also show our ABN number, business logo and address.
Do you run Women's specific training programs ?
We regularly run 6 and 8 week Women’s Tiered and fixed length intensive Programs. For more information click here.
Can I bring my pets to the studio?
No.